Terms of Service

Welcome to Hikari Living ("we", "us", "our"). These Terms of Service govern your use of our website and services. By accessing or purchasing from our website, you agree to these Terms.

If you do not agree, please do not use our services.

1. Acceptance of Terms

By using our website, you:

  • Confirm that you are at least 18 years old or have guardian consent

  • Agree to follow all applicable laws

  • Accept these Terms and related policies

  • Understand that these Terms may be updated at any time

2. User Eligibility

You may use our services only if:

  • You can legally enter into a binding contract

  • You provide accurate and complete information

  • You are not restricted by applicable laws

3. Account & Security

  • You may create an account to place orders

  • You are responsible for maintaining account confidentiality

  • Notify us immediately of any unauthorized use

We may suspend or terminate accounts for violations, fraud, or suspicious activity.

4. Products & Services

We offer home décor products such as planters, sculptures, lighting, and artistic items.

  • Product images may slightly vary due to lighting and screen differences

  • Minor variations in design or finish may occur

  • Availability is subject to stock

  • We may discontinue products at any time

Customers must review product details carefully before purchasing. We are not responsible for incorrect orders placed by customers.

5. Pricing & Payment

  • All prices are listed in INR (₹)

  • Prices may change without prior notice

Accepted payment methods:
UPI, Debit/Credit Cards, Net Banking, Wallets

Payments are processed securely via third-party gateways. We do not store payment details.

6. Orders

Order process: Add to cart → Checkout → Payment → Confirmation

Orders are subject to acceptance and availability.

7. Cancellation Policy

  • Orders can be cancelled within 1 hour of placement

  • After processing begins, cancellation may not be possible

  • Refunds for cancelled orders are processed to the original payment method

8. Returns & Refunds

  • Returns accepted within 7 days of delivery

  • Products must be unused and in original condition

  • Damaged items must be reported within 48 hours

Full details are available in our Return & Refund Policy.

9. Shipping

Shipping timelines, charges, and delivery details are defined in our Shipping Policy.

10. User Conduct

You agree not to:

  • Use the website for illegal activities

  • Upload harmful or malicious content

  • Attempt to hack or disrupt the website

  • Provide false or misleading information

11. Intellectual Property & Copyright

All content on this website, including images, text, logos, designs, and graphics, is the property of Hikari Living.

  • Unauthorized use, copying, or reproduction is strictly prohibited

  • Content may not be used for commercial purposes without permission

12. User Reviews

  • Customers may post reviews

  • Reviews must be genuine and respectful

  • We reserve the right to remove inappropriate or misleading content

13. Disclaimer

  • All products and services are provided “as is”

  • We do not guarantee that the website will be error-free or uninterrupted

  • Product colors and finishes may vary slightly due to display differences

  • We are not responsible for misuse of products

14. Limitation of Liability

  • Our liability is limited to the product purchase amount

  • We are not responsible for indirect or consequential damages

15. Indemnification

You agree to indemnify and protect Hikari Living from any claims, damages, or losses resulting from misuse of our services or violation of these Terms.

16. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their content or services.

17. Privacy

Your personal information is handled according to our Privacy Policy.

18. Accessibility

We strive to provide an accessible experience for all users.

19. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including natural disasters, government actions, or technical failures.

20. Dispute Resolution

  • Contact our support team first for any issues

  • We aim to resolve disputes within 7–10 business days

  • Governed by Indian law

Jurisdiction: [Your City/State], India

21. Termination

We may suspend or terminate access if Terms are violated or fraudulent activity is detected.

22. Changes to Terms

We may update these Terms at any time. Continued use of the website means you accept the updated Terms.

23. Miscellaneous

  • These Terms form the complete agreement

  • Invalid provisions do not affect remaining Terms

  • Failure to enforce any right does not waive it

24. Contact Us

Email: support@hikariliving.com
Phone: +91 XXXXX XXXXX

Hours: Mon–Sat (10 AM – 7 PM)

Address:
Hikari Living
[Your Business Address]
[City], [State] – [PIN Code], India

25. Related Policies

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

  • Cookie Policy