Shipping Policy

Thank you for shopping with Hikari Living. We are committed to delivering your home décor products safely and on time.

1. Order Processing Time

Orders are processed within 1–2 business days
Orders placed after business hours are processed the next working day
No processing on Sundays or public holidays

Once shipped, you will receive a confirmation email with tracking details.

2. Shipping Time & Delivery

Estimated Delivery Time:

Standard Delivery: 5–7 business days
Express Shipping (if available): 2–4 business days

Total timeline: 1–2 days processing + 5–7 days delivery

Delivery time may vary based on location, courier availability, weather, and order volume. Exact delivery dates are not guaranteed.

3. Shipping Charges

Orders below ₹499: ₹70 shipping charge
Orders above ₹499: Free shipping

Shipping cost is calculated at checkout and may vary depending on location and product size/weight.

4. Order Tracking

After your order is shipped, you will receive:

Tracking ID
Tracking link
Courier partner details

Tracking updates are typically refreshed every 24 hours.

5. Shipping Delays

Delays may occur due to high order volume, weather conditions, courier issues, remote locations, or public holidays.

While we are not responsible for courier delays, we will assist you in resolving any issues.

6. Incorrect Address

Please ensure your address details are correct:

Full name
Complete address
City, State, PIN code
Contact number

Hikari Living is not responsible for incorrect addresses provided by customers.

If the address is incorrect:

Re-shipping charges may apply
Refund will be processed only after the product is returned to us

7. Failed Delivery Attempts

Courier partners may attempt delivery 2–3 times. If unsuccessful, the parcel will be returned to us.

Options available:

Re-delivery (additional charges may apply)
Refund after product return

8. Damaged or Lost Packages

If damaged:

Accept delivery
Take photos/videos as proof
Report within 48 hours

We will replace the product or provide a refund and cover shipping costs.

If lost:

Report within 7 days
We will investigate with the courier

If confirmed lost, a full refund or replacement will be provided.

9. Product Handling

All products are securely packed
Slight color or design variations may occur
Handmade items may have minor variations

These are considered normal and not defects.

10. International Shipping

Shipping charges calculated separately
Delivery time: 15–45 days
Customs duties/taxes are the customer’s responsibility
Delays may occur due to customs

11. Returns Related to Shipping

Returns accepted within 7 days
Product must be unused and in original condition
Return shipping paid by the customer (unless due to our error)
Refund processed after inspection

12. Our Responsibility

We are responsible for:

Timely order processing
Secure packaging
Providing tracking details
Customer support
Replacing damaged or lost items

We are not responsible for:

Courier delays
Incorrect address provided by the customer
Missed deliveries due to unavailability
Customs-related issues

13. Special Shipping Requests

Hold for pickup: Request courier to hold your parcel
Scheduled delivery: Contact us before placing your order
Bulk orders: Contact us for custom shipping solutions

14. Policy Updates

Hikari Living may update this policy at any time. Changes will be posted on this page.

15. Contact Us

Email: support@hikariliving.com
Phone: +91 XXXXX XXXXX
WhatsApp: +91 XXXXX XXXXX

Hours: Mon–Sat (10 AM – 7 PM)

Address:
Hikari Living
[Your Business Address]
[City], [State] – [PIN Code], India

16. Disclaimer

Hikari Living is not liable for delays beyond our control, courier negligence, incorrect address issues, customs delays, or unforeseen events such as natural disasters.