Privacy Policy

Last updated: May 2025

Your privacy matters to us. This policy explains how Hikari Living collects, uses, and protects your personal information when you visit our website or place an order.

1. Information We Collect

Personal Information
Name, email address, phone number, shipping and billing address.

Order Information
Product details, purchase history, and delivery preferences.

Payment Information
Payments are securely processed by third-party gateways (Razorpay, PayPal, etc.).
We do not store your card or payment details. All transactions are handled by PCI-DSS compliant providers.

Device & Usage Information
IP address, browser type, pages visited, device type, and referring source.

2. How We Use Your Information

We use your data to:

Process and deliver orders
Send order confirmations and shipping updates
Provide customer support
Improve website performance
Prevent fraud
Send promotional offers (only if you opt in)
Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data.

We may share your information only with trusted partners such as payment gateways, shipping and courier services, hosting providers, email service providers, and analytics tools. All partners are required to keep your data secure.

We may also share data with authorities if required by law.

4. Data Security

We use SSL/TLS encryption, secure login systems, restricted access controls, and regular monitoring to protect your data. However, no online system is completely secure.

5. Cookies & Tracking

We use cookies to improve functionality, remember preferences, analyze user behavior, and personalize your experience.

Types of cookies used: Essential, Preference, Analytics, and Marketing.

You can disable cookies anytime through your browser settings.

6. Product Selection

Customers are responsible for selecting the correct product before placing an order.

Please review product details such as size, material, and design before checkout. Contact our support team if you need assistance. We are not responsible for incorrect orders due to wrong selection.

7. Your Rights

You have the right to access, update, or delete your personal data, opt out of marketing communications, and request data portability. Contact us anytime to exercise these rights.